Re: What ISPs want ( just a draft)

[kwassali@timex.com]

Gentelmen,

I think that we have fallen into the trap of "facts on the ground".  If 
you look a few years back,what we wanted was a telcom regulator.  I think 
that this item should be on top of our list.  If you look at the list 
below, these are services that any respectable telco should provide 
anyways.

The absence of a regulator not only hurts the end user, but it also has a 
very negative long term effect on the telco itself.  Paltel prides itself 
in being the first telco to be born private, yet it is driven as if it is 
a public organization, and Paltel should realize that this only hurts its 
own interests as well as the users at large.

Regards,
Khaled

-----Original Message-----
From: Ahmed Abumarzouq <ahmed@p-i-s.com>
To: Board@pita-palestine.org
Date: Tue, 14 Aug 2001 20:38:14 +0200
Subject: What ISPs want ( just a draft)

> This is a draft by Mohammad Younes and I added to it some points, this
> is a general idea about what we want as ISPs, some of us might want
> more
> some less. 
>  
> The following are some ideas that I would like to see them in the
> agreement with PALTEL in addition to what you have done . 
> A. services : 
> 1- Since PALLET will be the only Back Bone supplier for ISP's ,then
> Paltel should provide
> - Full Technical support for 24H , 7 days a week for the Internet
> services. 
> - Full Technical support for 24H , 7 days a week for the data
> communications services. 
> 2- Quality Of Back Bone service : 
> Paltel should guarantee the quality of Back Bone services provided to
> ISP's including 
> - Multi-links to the Internet Backbone ( In-out ) 
> - Quality of speed . 
> - Up time not less than 99% . 
> 3- ISPs should have the right to maintain a backup link in case of
> emergency
> 4- All of us -including Paltel- know that the current level of service
> is way below satisfactory
> 
> B. Pricing : 
> - Paltel agrees to provide Internet access to the Back Bone for ISP's
> in
> low prices that will be competitive to other providers 
> prices in our region , 
> - PALTEL agrees to reconsider the Installation prices for Internet
> ,Data
> and E1 lines . slash prices by half to start with, there is no sense
> for
> ISP to pay almost $2000 for pair of copper ( E1) when ISPs provide all
> the hardware. 
> - For the benefit of both parties , Paltel should reconsider prices for
> dial-up telephony , so it should become one unified price for the day
> and night , besides to that , the same should apply for calls in the
> same district area .  In other words we as ISPs would like to see the
> charge for Internet access is 1 ILS  regardless what time you call and
> where you call from.
> - Paltel agrees to refund ISP's a percentage from income generated by
> dial users. 
> - Paltel agrees to work on special deals for the ISP's as corporate
> accounts and work on joint marketing programs. 
> 
> C. Management : 
> It is recommended that Paltel will assign account manager for each ISP
> ,
> to follow up with the ISP all related issues including 
> payments , installations , upgrades , marketing issues ......... . 
> D. Marketing : 
> - Both parties agrees to Carry ( general ) public awareness campaigns
> to
> increase the number of Internet users with out the interference with
> any
> ISP business . 
> - Each ISP is free to carry out its own marketing campaign on its own
> expense. 
> E. General : 
> Paltel agrees to : 
> - As protection to current ISP's investments , there should be a
> minimum
> requirements for ISPs i.e. not to sell any ISP ( exiting or new ) the
> Internet backbone less than 512k dedicated. 
> - To stop selling any Internet access to end user ( END USER = ANYTHING
> THAT IS NOT AN ISP) activity ,and to release all current accounts
> connected to PALTEL. 
> ISP's : 
> Agrees to : 
> - Buy all services from PALTEL. 
> - Not to operate or facilitate VOIP as a gateway to originate or
> terminate PHONE TO PHONE SERVICES. ISPs can't and will not interfere
> with PC to PC or PC to phone services such as msn messenger. 
> - Maximize numbers of Internet users and corporate accounts. Again this
> is a joint issue, the burden should not be on ISPs alone. 
> 
> 
> 
> 
>   _____  
> 
> See Us in GITEX 2001 - Dubai  Hall 8 Stand 820
> 
>   _____  
> 
> Best Regards
> Ahmed Abumarzouq, CPA
> President & CEO
> Palestinian Internet Services
> PO Box 5111
> Gaza, Palestine
> WWW.P-I-S.COM <http://www.p-i-s.com/> 
> WWW.AnewDomain.net <http://www.anewdomain.net/> 
> Tel: +(970) 8 2843197
> Fax: +(970) 8 2843377
> Some countries are still using the Israeli Code 972
> 
>