What ISPs want ( just a draft)

[Ahmed Abumarzouq <ahmed@p-i-s.com>]

This is a draft by Mohammad Younes and I added to it some points, this is
a general idea about what we want as ISPs, some of us might want more
some less. 
 
The following are some ideas that I would like to see them in the
agreement with PALTEL in addition to what you have done . 
A. services : 
1- Since PALLET will be the only Back Bone supplier for ISP's
,then Paltel should provide
- Full Technical support for 24H , 7 days a week for the Internet
services. 
- Full Technical support for 24H , 7 days a week for the data
communications services. 
2- Quality Of Back Bone service : 
Paltel should guarantee the quality of Back Bone services provided to
ISP's including 
- Multi-links to the Internet Backbone ( In-out ) 
- Quality of speed . 
- Up time not less than 99% . 
3- ISPs should have the right to maintain a backup link in case of
emergency
4- All of us -including Paltel- know that the current level of service is
way below satisfactory

B. Pricing : 
- Paltel agrees to provide Internet access to the Back Bone for ISP's in
low prices that will be competitive to other providers 
prices in our region , 
- PALTEL agrees to reconsider the Installation prices for Internet ,Data
and E1 lines . slash prices by half to start with, there is no sense for
ISP to pay almost $2000 for pair of copper ( E1) when ISPs provide all
the hardware. 
- For the benefit of both parties , Paltel should reconsider prices for
dial-up telephony , so it should become one unified price for the day and
night , besides to that , the same should apply for calls in the same
district area .  In other words we as ISPs would like to see the
charge for Internet access is 1 ILS  regardless what time you call
and where you call from.
- Paltel agrees to refund ISP's a percentage from income generated by
dial users. 
- Paltel agrees to work on special deals for the ISP's as corporate
accounts and work on joint marketing programs. 

C. Management : 
It is recommended that Paltel will assign account manager for each ISP ,
to follow up with the ISP all related issues including 
payments , installations , upgrades , marketing issues ......... . 
D. Marketing : 
- Both parties agrees to Carry ( general ) public awareness campaigns to
increase the number of Internet users with out the interference with any
ISP business . 
- Each ISP is free to carry out its own marketing campaign on its own
expense. 
E. General : 
Paltel agrees to : 
- As protection to current ISP's investments , there should be a minimum
requirements for ISPs i.e. not to sell any ISP ( exiting or new ) the
Internet backbone less than 512k dedicated. 
- To stop selling any Internet access to end user ( END USER = ANYTHING
THAT IS NOT AN ISP) activity ,and to release all current accounts
connected to PALTEL. 
ISP's : 
Agrees to : 
- Buy all services from PALTEL. 
- Not to operate or facilitate VOIP as a gateway to originate or
terminate PHONE TO PHONE SERVICES. ISPs can't and will not interfere with
PC to PC or PC to phone services such as msn messenger. 
- Maximize numbers of Internet users and corporate accounts. Again this
is a joint issue, the burden should not be on ISPs alone.

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Best Regards
Ahmed Abumarzouq, CPA
President & CEO
Palestinian Internet Services
PO Box 5111
Gaza, Palestine
WWW.P-I-S.COM
WWW.AnewDomain.net
Tel: +(970) 8 2843197
Fax: +(970) 8 2843377
Some countries are still using the Israeli Code 972