Palnet Reply

[Ahmed Abumarzouq <ahmed@p-i-s.com>]

> Dear Mr. Omar..
>
> "STOP COMPLAINING" was the last reply I would expect from a top
> management
> of Paltel to one of its largest business customers (if not the largest)..
> I
> thought my message might have raised a red flag indicating that something
> is
> wrong with the current Paltel strategy, and it will encourage you to
> do
> something about it and fast.. I resent the tone of your message, 
> its
> uncalled for, and plain out disrespectful.
>
> As we discussed in our meeting two weeks ago .. PITA has given Paltel
> a
> draft strategy many times and yet you throw the ball back in our court..
> as
> far as Palnet concerned.. and this is known to the public .. everything
> you
> have requested Palnet has agreed to it without negotiations.. we and
> all
> Paltel management also knows, have been doing even more than our share
> to
> prove our goodwill ..we have even signed a document indicating that we
> will
> abide to your terms and conditions regarding the VOIP and the
> Wireless
> communications..
>
> No.. the ball is in your court.. tell us what you want and how you want
> to
> have your relation with your ISPs (your strategy)
>
> Even though there are many alternatives to Paltel Network , Palnet has
> been
> and will always be strategically committed to working with you, and you
> will
> still hear me complain, so you, the top management of Paltel will know
> the
> all wrong doings and mishaps in your organization. Trust me its a
> healthy
> customer-supplier relationship...
>
>
> -----Original Message-----
> From: Abdel Rahman Omar
> [mailto:aromar@paltel.net]
> Sent: 23/May/2001 04:38 PM
> To: Maan Bseiso; ZahiKhouri@aol.com; mkhorma@paltel.net;
> mkhorma@aol.com; leith@4san.com; wnajjab@mcs-palestine.com;
> rohaifa@cabank-pal.com; Ahmed Abumarzouq; Haytham Zuabi;
> khalil.hamad@paltel.net
> Cc: management@palnet.com; nael.asad@paltel.net; muneeb@mecopal.com
> Subject: Re: We lost a new Frame Relay @ Rafah
> Importance: High
>
>
> Nael,
>
> Explanation please.
>
> MAAN,
>
> THE BALL IS AND HAS BEEN IN YOUR COURT SINCE THE LAST TIME WE SPOKE
> AND
> DISCUSSED THESE AND OTHER ISSUES.
>
> I ALSO BELIEVE IT IS THE SAME COURT AS FAR AS PIS, POL ETC 
> ETC...ARE
> CONCERNED. WE WILL NOT DEAL WITH ONE ISP AT A TIME. YOU FOLKS DO NOT SEEM
> TO
> BE ORGANIZED OR HAVE A UNIFIED VOICE TO REPRESENT YOU OR SPEAK ON
> YOUR
> BEHALF.
>
> WE REPEATEDLY REQUESTED A FORUM TO EXCHANGE VIEWS AND ARRIVE AT
> MUTUALLY
> ACCEPTABLE AND BENEFICIAL WAYS AND/OR CONDITIONS FOR WORKING TOGETHER
> WITH
> ALL ISP'S.
>
> YOU FOLKS SUGGESTED PITA.
>
> WE HAVE YET TO RECEIVE A REPLY. WE WILL CONTINUE TO WAIT. BUT PLEASE DO
> NOT
> COMPLAIN IN THE MEANTIME.
>
> Regards,
>
> Abdel Rahman Omar
>
> ____________________________________________________________________________
> _______________
>
>
> ----- Original Message -----
> From: "Maan Bseiso" <maan@palnet.com>
> To: <aromar@paltel.net>; <ZahiKhouri@aol.com>;
> <mkhorma@paltel.net>;
> <mkhorma@aol.com>
> Cc: <management@palnet.com>; <nael.asad@paltel.net>;
> <muneeb@mecopal.com>
> Sent: Tuesday, May 22, 2001 5:10 PM
> Subject: FW: We lost a new Frame Relay @ Rafah
>
>
> > Dear Mr. Khouri and Mr. Omar...
> >
> > Please find below another case of unfair competition . This case is
> in
> > Rafah, how can we trust paltel to install the frame relay lines for
> us, if
> > they are telling our customers to dump us and take internet from
> Paltel.
> Is
> > this the synergy we are talking about
> >
> > I demand that you do something about it .. this has gone too
> far..
> >
> >
> > -----Original Message-----
> > From: Samer Sabri
> [mailto:samers@palnet.com]
> > Sent: 22/May/2001 04:50 PM
> > To: maan@palnet.com
> > Cc: Samer Sabri
> > Subject: We lost a new Frame Relay @ Rafah
> > Importance: High
> >
> >
> > Salam Maan ...
> >
> > We sent an offer through Meco to a new Internet Cafe @ Rafah .. it
> was in
> > 22/4/01 and they gave us the acceptance @ 9/5/01.
> >
> > We sent to Paltel request for the F/R but they told us that they
> need a
> week
> > to install this service in Rafah. But in 20/5/01 when Paltel tech
> team
> went
> > there to Install the DTU @ the Internet Café they told him that they
> can
> > give him the same service in better price which is $320. After that
> he
> > called Mohamad at Palnet's office in Gaza and he told him that he
> want to
> > stop
> > the order from Palnet and he want to take the F/R service from
> Paltel.
> >
> > What can we do with Paltel about that , and its not the first time
> they
> are
> > doing this?
> >
> > Thanks
> > Samer
> >
> >
> >

Best Regards
Ahmed Abumarzouq, CPA
President & CEO
Palestinian Internet Services
WWW.P-I-S.COM
Tel: +(970) 8 2843197
Fax: +(970) 8 2843377
Some countries are still using the Israeli Code 972